German Speaking Customer Advisor

We are an innovative travel company dedicated to delivering exceptional travel experiences to customers worldwide. As part of an exciting new travel project, we are expanding our customer support team in Sofia. We are seeking passionate and motivated German-speaking Customer Advisors who thrive in a fast-paced, multicultural environment and enjoy delivering exceptional service.

Position Overview

The German-Speaking Customer Advisor will act as a primary point of contact for our German-speaking customers, assisting with inquiries, bookings, and other travel-related requests. This is a full-time, on-site role based in Sofia, Bulgaria, offering the opportunity to grow within a dynamic company.

Relocation support includes flight tickets to Sofia and accommodation upon arrival.

Key Responsibilities

• Provide high-quality customer service to German-speaking clients via phone, email, and chat.

• Assist customers with travel bookings, modifications, questions, and problem resolution.

• Deliver accurate information about travel products, services, policies, and procedures.

• Resolve inquiries and complaints promptly and professionally to ensure customer satisfaction.

• Maintain detailed records of interactions and transactions in internal systems.

• Work collaboratively with team members to improve processes and service quality.

• Continuously develop knowledge of the company’s offerings and the travel industry.

Requirements

• Fluent German (both written and spoken) — mandatory.

• English proficiency at B2 level or higher.

• Prior customer service experience is advantageous but not essential — full training will be provided.

• Strong communication skills and a customer-focused attitude.

• Ability to work in a fast-paced, on-site setting.

• Basic computer skills and familiarity with customer service tools.

• Strong attention to detail and problem-solving ability.

• Must be willing to relocate to Sofia, Bulgaria. Candidates relocating from abroad will receive flight tickets and accommodation, but no additional relocation package is offered.

What We Offer

• Competitive salary based on skills and experience.

• Clear career progression opportunities within the company.

• Comprehensive health and life insurance coverage.

• Relocation support including flight tickets and accommodation in Sofia.

• Full training and ongoing professional development.

• A supportive, collaborative, and multicultural work environment.

• Additional perks and benefits as part of our employee program.

Why Work With Us?

This position offers a unique opportunity to build a career in the travel industry while living and working in Sofia — a vibrant city full of culture and opportunity. You will be part of a dynamic team, where your contributions are valued and career growth is supported.