German Speaking Customer Advisor

Are you a German-speaking professional eager to launch a high-impact career within the global financial sector? Do you thrive in a structured, high-energy corporate environment? We are identifying German-speaking Customer Advisors to join an elite Banking & Financial Services project in the architectural and cultural heart of Porto.

This is a full-time, 100% on-site professional engagement. If you value collaborative, face-to-face teamwork and the sophisticated atmosphere of a multicultural corporate hub, this represents the premier opportunity for your career evolution.

THE PROJECT: STRATEGIC FINANCIAL CONSULTANCY

In this capacity, you will represent one of Germany's most prestigious commercial banking institutions. This initiative is dedicated to providing high-tier support for daily banking operations, digital ecosystems, and comprehensive financial inquiries. As the primary strategic link for German-speaking clientele, you will ensure every transaction and request is executed with maximum security and professional rigor.

Your Core Responsibilities:

• Bespoke Banking Assistance: Advise clients on private account management, credit card configurations, and the optimization of online banking portals.
• Transactional Guidance: Facilitate complex user journeys involving international wire transfers, standing orders, and digital wallet integrations.
• Security & Crisis Resolution: Act as a first responder for critical issues, including card mitigation (lost/stolen), unauthorized activity detection, and rigorous security protocol enforcement.
• Portfolio Expansion: Proactively identify opportunities to introduce clients to bespoke banking products and financial services tailored to their specific fiscal profiles.
• Regulatory Integrity: Maintain absolute adherence to European banking legislation and GDPR standards to ensure total client confidentiality and institutional trust.

CANDIDATE ARCHETYPE

We are seeking polished professionals who prioritize discretion, analytical thinking, and elite communication.

• Linguistic Mastery: Native or C2-level German proficiency, complemented by a professional command of English (B2 minimum).
• Professional Background: Prior experience in insurance, fintech, or high-end customer relations is an asset, though not a prerequisite. We provide world-class, fully subsidized professional training.
• Consultative Style: A high degree of professional etiquette, a sophisticated telephonic manner, and the ability to manage sensitive financial data with total integrity.
• Operational Commitment: Prepared to execute a 40-hour work week within our modern Porto operations hub.
• Educational Credentials: Minimum of a high school diploma or equivalent secondary education.

PREMIUM BENEFITS & CAREER ARCHITECTURE

We believe that a premium work environment is the catalyst for premium results. Our rewards framework includes:

Infrastructure & Culture

• Elite Workspace: A state-of-the-art facility in Porto featuring contemporary collaborative zones, premium amenities, and a diverse international culture.
• Professional Evolution: As one of our cornerstone projects, we offer transparent pathways into Senior Advisory, Quality Assurance, and Team Leadership roles.
• Stability: A long-term contract within a vital and highly stable global industry.

Executive Relocation Suite (For International Hires)

• Corporate Housing: A private room in a premium, company-provided shared apartment in Porto.
• Travel Coverage: Full reimbursement of your initial flight to Portugal.
• Administrative Concierge: Hands-on support for legal essentials, including NIF, Social Security, and local banking integration.

Health & Lifestyle

• Comprehensive Protection: Private health and life insurance effective from your first day of employment.
• Vibrant Social Ecosystem: Structured team-building initiatives, cultural tours, and executive networking events to fully integrate you into the Porto lifestyle.

WHY PORTO?

Porto is consistently recognized as one of Europe's most desirable destinations. Celebrated for its historic wine heritage, iconic infrastructure, and coastal elegance, it offers an exceptional quality of life alongside a favorable cost of living. By operating on-site, you will be at the epicenter of a thriving tech community, building lifelong professional networks in one of the world's most beautiful cities.