Dutch Speaking Customer Advisor (on-site)

We are seeking a diligent and professionally-minded Dutch-speaking Customer Advisor to join a specialized project within the Public Health & Administrative sector. This is not a high-volume sales role; it is a position that requires precision, empathy, and a high degree of responsibility. You will act as a vital link between citizens and essential administrative services, ensuring that complex inquiries regarding regulations and services are handled with the utmost care.

This is a full-time, on-site position based in our state-of-the-art facility in Sofia, Bulgaria, offering a comprehensive relocation package for international talent.

Core Responsibilities

• Professional Advisory: Manage inbound inquiries from Dutch citizens regarding administrative and healthcare-related regulations with high accuracy.
• Case Management: Navigate complex databases to provide real-time updates on applications, payments, and registrations.
• Regulatory Compliance: Ensure all interactions align with current Dutch administrative standards and privacy protocols.
• Conflict Resolution: Handle sensitive inquiries with a diplomatic approach, de-escalating complex situations through clear and empathetic communication.
• Process Optimization: Collaborate with team leads to identify trends in customer inquiries and suggest improvements for the overall service workflow.

Candidate Profile

• Linguistic Mastery: Native or near-native proficiency in Dutch (C1 minimum). Professional fluency in English (B2 minimum) is required for training and internal reporting.
• Analytical Mindset: Ability to grasp complex administrative procedures and explain them clearly to a non-expert audience.
• Soft Skills: Exceptional emotional intelligence and the ability to remain calm under pressure.
• Experience: Previous experience in insurance, administration, or customer-facing roles is preferred but not mandatory. We value the right attitude and a willingness to learn.
• Reliability: A commitment to on-site excellence in a structured, professional office environment.

Compensation & Premium Benefits

We offer a relocation and benefits package designed to facilitate a smooth transition and a comfortable lifestyle:

• Financial & Security:
  • Highly competitive base salary tailored to the Sofia market.
  • Comprehensive Private Health Insurance and Life Insurance coverage.
  • Performance-based monthly bonuses.
• Relocation Executive Package:
  • Flight & Travel: Fully covered airfare to Sofia.
  • Housing: Initial company-provided accommodation to ensure a seamless arrival.
  • Logistical Support: Dedicated relocation specialists to assist with local registration, social security, and banking.
• Career Development:
  • Intensive, paid professional training on Dutch administrative regulations.
  • Access to internal leadership programs and horizontal career moves.
  • A sophisticated work environment with high-end amenities.

Life in Sofia

Join a booming professional hub where Western European standards of business meet an exceptional quality of life. Sofia offers a low cost of living, a safe environment, and a central location for exploring the rest of Europe—all while you build a resume with a globally recognized service provider.

Apply Now

If you are ready to transition your career to a professional administrative environment, please submit your updated CV in English.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.