Virtual Assistant - Voice Account

The Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, and dealing with correspondences.

Pre-exam verification of insurance eligibility, benefits, and coverage

Securing treatment authorization

Submitting claims, responding to claim denials, and resolving EOB issues

Identifying and finding solutions for common billing issues

Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to other staff

Processing mail by posting it to the EHR and overseeing the appropriate follow-up

Minimum Qualifications:

• Graduate of Medical Allied courses such as Nursing, Physical Therapy, Radiologic Technology, Nutrition and Dietetics, Pharmacy, etc.
• Proficiency in English
• Computer savvy
• Willing to work US hours
• Preferably with previous call center experience
• Willing to work in the office (Ten West Campus Building, McKinley West, Fort Bonifacio Taguig)

Benefits and Perks:

• Regularization and quarterly performance appraisal and opportunity for performance-based incentive
• Above industry overtime pay (130% per hour instead of 125%)
• Above industry holiday pay
• Free shuttle service
• Daily meal allowance
• Daily transportation allowance
• Earn up to 25 leave credits per year
• HMO (hospitalization insurance)
• Life and accident insurance
• Medicine allowance of P 1,000.00
• With rice, clothing, and laundry allowances per month (de minimis benefit)
• Opportunities for career advancement
• An additional bonus of P 3,000.00 upon completing the training
• Additional bonus of P 3,000.00 upon regularization