Technical Operations Associate

WE ARE GROWING : JOIN OUR US Based Company - 100% Remote Team in Pakistan

Company: Edge Management Partner Ltd on behalf of our client, a leading transport and logistics company.

About Our Client: Our client is a premiere transportation company, specializing in charter and luxury motor coach travel, headquartered in Accokeek, MD and based in five other locations in US, is recruiting team member for its remote team.

Role Details

Role Title : Technical Operations Associate

Department: Technical Operations

Reporting To: Team Lead

Years of Experience [Requirement] : +2 years

Qualifications: Bachelors in operations, management , Engineering or IT field

Preferred Candidates or Plus Points for a Candidate

• Strong written and spoken American English
• Technical Operations or IT background is a plus
• Experience working with U.S. clients and accounting systems

Responsibilities

• Act as primary point of contact between software vendors and internal departments
• Monitor and test new software features
• Serve as the primary technical point of contact for all operational software and hardware, including GPS tracking systems, fleet management platforms, dispatch software, onboard telematics and communication systems
• Perform regular system checks, maintenance, and updates to ensure optimal performance and security
• Serve as SME of various platforms internally
• Manage initial driver onboarding across Coach Manager, Vehicle Management System (VMS), and Saucon
• Create payroll profiles and assist with transitions from HR to platforms
• Manage user accounts, permissions, and access for various operational platforms
• Fetch, clean, and report weekly/monthly performance data across systems (e.g., 8x8 call reports)
• Maintain up-to-date project documentation and timelines
• Carry out projects operational tasks assigned by leadership (e.g., configuration of a module)

Skills Requirements

Technical Skills

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Ability to quickly learn and navigate dispatch software and GPS tracking systems. Proficient in tracking and scheduling software is a plus Ability to work responsibly and reporting in an orderly manner since work is completely remotely oriented
• Strong command of tools ; project trackers, and dashboard tools
• Proficient with software platforms like Coach Manager, Saucon, VMS, Paylocity, 8x8, Initek
• Experience with process automation and project coordination

Interpersonal Skills

• Strong communication and organizational skills
• Detail-oriented and highly organized
• Comfortable working cross-functionally with various departments
• Ability to own projects and deliver outcomes independently (Strongly emphasized)
• Ability to manage time effectively and handle multiple tasks
• Team player with a willingness to learn and adapt quickly

We are an equal opportunity employer ; We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status

Other Requirements

• Personal PC operating system to be used in probation period minimum requirements include Windows 11 and macOS 13 ; however, all employees should have personal laptop available at all times as a backup.
• Availability over call during US (Eastern Time) working hours at all time and excellent internet connectivity (preferred connection would be between (60 MBPS - 100 MBPS)

We offer:

• Competitive salary package in USD
• New laptop and a monitor on completion of probation period (2 months)
• Opportunity for professional growth and development
• Vibrant and collaborative work environment
• Company culture that values innovation and diversity

Career path

Your career path at the company will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the companys people values.

Position in Hierarchy

Senior Associate > Team Lead > Manager

As a Technical Operations Associate , you will play a critical supporting role where your expertise will directly optimize our fleet management, dispatching, and driver performance. You will assist to translate technical insights into tangible operational improvements, making a real impact on our daily success and customer satisfaction.

Why Join Us?

• Shape Our Technological Future: We are committed to leveraging the latest technologies to enhance our services. You will be instrumental in implementing new systems, integrating diverse platforms, and contributing to our digital transformation strategy. Your ideas for innovation will be heard and valued.
• A Team That Moves Together: We foster a collaborative and supportive team environment. You will work closely with management team and be a part of a group dedicated to excellence. 
• Stability in a Growing Industry: The demand for comfortable and efficient group transportation is constant. Join a company that offers stable employment and opportunities for long-term career progression within the transportation sector.
• U.S.-Centric Exposure: Build in-depth knowledge of multi-entity U.S. business operations

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify the job description at any time.