Job Description:
A phone/computer repair shop is seeking a customer service employee to staff the shop in Mytilene. The position requires the immediate and efficient service of the store's customers according to the high standards of the company.
GREEK LANGUAGE SKILLS NEEDED
Desired qualifications:
- Higher / higher education degree
- Previous service of at least 1 year in a similar position
- Excellent computer skills and contact with new technologies
- Developed communication and negotiation skills, customer-centric perception
- Team and organizational spirit, pleasant personality, ability to take on responsibilities
- Professionalism, responsibility, consistency and attention to detail, comfort at work under pressure
- Excellent knowledge of English and Greek (written and oral)
- Previous relevant work experience in a relevant field will be considered an important qualification
Key responsibilities:
- Excellent customer service and developing relationships of trust
- Information on the services provided, query management and problem solving
- Promotion of products and services of the company after investigation of needs
- CRM update with repair and contact information based on corporate protocol procedures
- Support of the technical department of the company by answering basic technical questions
- Incoming call management and their hierarchy
- Store workflow organization
- Ensuring customer satisfaction from the use of products and services
The company offers:
- Competitive fixed salary package depending on qualifications
- Pleasant and dynamic working environment
- Ongoing support and training
- Development opportunities