ERP App Administrator

Duties and Responsibilities:

ERP Functional Support

• Assist in ERP module configuration, testing, and deployment.
• Collaborate with business users to gather requirements and translate them into system functionality.
• Support user acceptance testing (UAT) and document results.
• Help troubleshoot functional issues reported by users.

Data & Master File Management

• Assist in cleansing, validating, and maintaining master date (e.g., customers, vendors, items, chart of accounts).
• Support data migration activities during ERP implementation or upgrades.
• Monitor data quality and resolve discrepancies with functional teams.

Reporting & Business Intelligence

• Develop and maintain standard reports and dashboards using ERP reporting tools or BI platforms.
• Support business users with adhoc queries and report generation.
• Ensure reports and analytics are accurate, timely, and meet business requirements.

Documentation & Process Improvement

• Maintain system documentation, workflows, and standard operating procedures.
• Support process improvement initiatives to enhance ERP usage and efficiency.
• Assist in training users on ERP functionalities and reporting capabilities.

Technical and Hotline Support

Qualifications:

• Bachelor's degree in Accounting, Finance, IT, or related field.
• 1-4 years of experience in ERP Support, business systems analysis, or finance systems.
• Knowledge of ERP modules (Finance, Procurement, Inventory, Sales, etc.) preferred.
• Experience with ERP reporting tools and business intelligence platforms (power BI, Tableau, or ERP-native BI Tools) preferred.
• Strong analytical, problem-solving, and documentation skills.
• Effective communication skills to work with both technical teams and business users.