Tutor Securing Section Manager (HR)

The main objective of Tutor Securing Section in Weblio Philippines Inc. is to acquire and retain the company's pool of applicants and home -based tutors.

As the Tutor Securing Section Manager under the Eikaiwa Business Supply Division, you will lead the strategic deployment and operational alignment of our home-based tutors who will help expand mankinds possibilities through quality education. This role encompasses end-to-end oversight of tutor recruitment, tutor scheduling, instructional capacity planning, and service matching to meet fluctuating student demand. You will champion data-driven workforce utilization, empower your team to proactively resolve tutor shortage and allocation challenges, and ensure tutors are optimally positioned to deliver high-quality lessons. Your guidance will be instrumental in enhancing tutor engagement, elevating lesson quality, and sustaining student satisfaction across all service levels.

Responsibilities

Tutor Recruitment

• Ensure a stable supply of new home-based tutor hires
• Final checking and monitoring of Recruitment initiatives and processes
• Oversee and continuously improve end-to-end tutor acquisition strategies
• Align recruitment plans with instructional demand forecasts and business goals
• Collaborate with the Tutor Recruitment Department to ensure timely hiring and onboarding of qualified tutors
• Review recruitment funnel metrics regularly to reduce lead time and improve conversion rates
• Analyze KPI of the tutor securing section

Tutor Engagement

• Oversee the management of home-based tutors' needs to equip them with the ample support to deliver lessons
• Final checking and monitoring of Support initiatives and processes
• Coordinate with Tutor Engagement Department to ensure tutors are scheduled fairly and supported effectively
• Monitor deployment effectiveness and proactively address tutor concerns related to lesson volume and availability
• Ensure seamless matching of tutor availability with student demand across service platforms
• Support initiatives that boost tutor satisfaction, retention, and lesson performance
• Provide insights on engagement trends that influence instructional capacity and quality
• Analyze KPI of the tutor securing section

Leadership Management

• Mentor and coach tutor securing department managers to calibrate their skills in fulfilling the goals of both the company and their respective departments
• Update timely department managers directives from top management
• Foster collaboration across Recruitment, Engagement, and Quality Departments to ensure aligned execution
• Recommend system or process enhancements to improve tutor utilization and lesson coverage
• Uphold internal SOPs and champion a culture of accountability, innovation, and excellence

Qualifications

• Bachelors Degree in Business Administration, HR, Education, Operations Management, or related field (Masters preferred but not required)
• Minimum of 5 years in ESL operations, tutor management, or workforce deployment; with 2+ years in leadership roles
• Knowledgeable in all facets of HR and General Operations Management
• Peoples management
• Advance knowledge in data gathering and analysis
• With advanced peoples management skills. Can think critically to improve current managers' performances.
• Strong understanding of online ESL platforms, scheduling systems, and tutor lifecycle processes
• Advance knowledge in Microsoft Office and Google sheets, docs, etc.
• Basic to intermediate knowledge in SQL is a plus.
• Able to translate strategy into action and results
• Demonstrated experience in operational analysis, workforce planning, and process improvement
• Excellent stakeholder management and leadership communication across functional teams .
• Strong customer service orientation and the drive to produce results.