Customer Tech Support

A Customer Tech Support Representative provides technical assistance to customers by diagnosing, troubleshooting, and resolving issues related to products, software, hardware, or services. The role focuses on delivering timely solutions while maintaining a high level of customer satisfaction.

Key Responsibilities

Provide technical support via phone, chat, email, or ticketing systems

Troubleshoot issues related to software, hardware, connectivity, or applications

Guide customers through step-by-step solutions in a clear and professional manner

Escalate complex or unresolved issues to higher-level support teams

Required Skills and Qualifications

Strong communication and problem-solving skills

Basic to intermediate technical knowledge

Ability to multitask and work in a fast-paced environment

Customer service experience is an advantage