Senior Chat Representative

A Senior Chat Representative handles advanced customer support through live chat while also supporting team performance and quality.

Key Responsibilities:

Manage customer inquiries via live chat (multiple chats at once)

Resolve complex or escalated issues beyond entry-level agents

Provide accurate product/service information

Review chats for quality assurance and compliance

Collaborate with supervisors to improve processes

Core Skills:

Strong written communication and typing speed

Advanced problem-solving and conflict resolution

Ability to multitask across several conversations

Leadership or mentoring ability

Experience with CRM/chat platforms