Client Services Specialist

The Client Services Specialist serves as the primary point of contact between the company and its clients. This role focuses on building strong relationships, resolving client inquiries, and ensuring a high level of customer satisfaction by delivering timely and effective support.

Key Responsibilities

Serve as the main contact for client inquiries via phone, email, or chat

Resolve customer issues and escalate complex cases when necessary

Maintain accurate client records and document interactions

Coordinate with internal teams to ensure client needs are met

Monitor service performance and follow up on open requests

Educate clients on products, services, and account features

Ensure compliance with company policies and service standards

Required Skills & Qualifications

Strong communication and interpersonal skills

Excellent problem-solving and customer service abilities

Proficiency in CRM systems and basic computer applications

Ability to manage multiple tasks and prioritize effectively

Attention to detail and strong organizational skills