Remote Deskside Support Manager

Remote Deskside Support Manager

Job Type: Full-Time, Remote
Schedule: Monday–Friday, Flexible Business Hours
Compensation: $50.00–$75.00 per hour (based on experience and qualifications)

Position Summary

We are seeking a highly organized and experienced Remote Deskside Support Manager to oversee and coordinate end-user technical support operations across the organization. The ideal candidate will lead support teams, manage service delivery, ensure timely issue resolution, and maintain high levels of customer satisfaction while supporting a remote workforce.

Key Responsibilities

• Manage and supervise deskside and end-user support personnel.
• Oversee incident, problem, and service request management processes.
• Monitor service desk performance metrics and implement continuous improvement initiatives.
• Coordinate hardware and software deployment, maintenance, and lifecycle management.
• Ensure compliance with company IT policies, security standards, and procedures.
• Collaborate with internal departments and external vendors to resolve technical issues.
• Develop and maintain support documentation, knowledge bases, and standard operating procedures.
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Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1+ years of IT support experience, including supervisory or management experience.
• Strong knowledge of Windows, Microsoft 365, Active Directory, endpoint management, and remote support tools.
• Experience with IT Service Management (ITSM) platforms.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive hourly compensation
• Flexible remote work environment
• Paid training
• Paid time off and company holidays
• Health, dental, and vision insurance (where applicable)
• Professional development opportunities
• Retirement savings plan options

Work Authorization Requirements

Applicants must meet all of the following requirements:

• Must currently reside in the United States.
• Must be legally authorized to work in the United States.
• Applications from individuals residing outside the United States will not be considered.
• Sponsorship for employment authorization is not available for this position.
• Applicants may be required to provide documentation verifying their eligibility to work in the United States upon hire.

Equal Opportunity Employer

We are committed to creating an inclusive workplace and welcome qualified applicants from diverse backgrounds.