Technical Support Specialist

We're Hiring: Technical Support Specialist

As a Technical Support Specialist, you will serve as the frontline support for our users, ensuring they can seamlessly navigate and maximize the value of our platform. You'll play a critical role in delivering a smooth customer experience by resolving issues efficiently, guiding users through technical challenges, and proactively identifying areas for improvement.

Beyond support, you will act as a vital link between our customers and our Product and Engineering teams, translating user feedback and technical concerns into clear, actionable insights that help shape product enhancements.

Qualifications:

• 2+ years of experience in B2B Technical Support or Customer Success (SaaS/Fintech preferred)
• Excellent written and verbal communication skills
• Ability to explain technical and financial concepts clearly to non-technical users
• Strong Excel skills (VLOOKUPs, pivot tables, data analysis)
• Experience with tools like Zendesk, Jira, Salesforce, or Intercom
• Strong analytical and problem-solving mindset
• Ability to stay organized and composed under pressure
• Basic knowledge of APIs and request/response logs is an advantage
• Familiarity with SQL is an advantage
• Experience creating Help Center content or SOPs is an advantage

Work Setup:

• Part-Time (Initial Trial) Potential for Full-Time
• Monday–Friday (optional Saturdays if needed)
• Must be open to working US or Israel time zones

Salary:

• USD 6-7 per hour