Talent Partnership Lead (Part-Time)

We're Hiring: Talent Partnership Lead (Part-Time)

We are seeking a highly experienced and people-focused Talent Partnership Lead to manage and support Remote Providers (RPs) across multiple clients and industries. This role is ideal for someone who thrives in a fast-paced environment, can confidently handle people and performance challenges, and is capable of leading with structure, accountability, and sound judgment.

Responsibilities:

• Manage 15–20 RPs across different industries and accounts
• Conduct regular check-ins, follow-ups, and performance monitoring
• Handle day-to-day concerns, complaints, and people-related issues
• Address performance gaps and behavioral concerns
• Provide coaching, guidance, and accountability
• Handle first-level escalations and make sound decisions
• Escalate complex or sensitive issues when needed
• Track attendance, engagement, and overall performance
• Support onboarding and offboarding processes
• Maintain accurate trackers, documentation, and update
• Ensure RPs meet expectations and consistently deliver quality work

Required Tools & Skills:

• Strong people management and leadership skills
• Proven experience in escalation and complaint handling
• Solid performance management and coaching ability
• Strong decision-making and problem-solving skills
• Clear and professional written and verbal communication
• Proficiency in AI tools (ChatGPT or similar)
• Strong working knowledge of MS Office (Excel, Word, PowerPoint)
• Experience with Google Workspace (Docs, Sheets, Drive)
• Familiarity with Canva and Asana or similar project management tools

Work Setup:

• Part-Time Role
• 4 hours per day (between 6:00 PM – 12:00 MN PHT)
• Flexible schedule within shift range
• Remote | Contractual (with potential for full-time based on performance)

Salary:

• USD 5 per hour