San Juan, Puerto Rico

IT Support Contractor

 Job Description:

***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

Our partner, Oxford Tutors is seeking a virtual IT Support Contractor to assist with ad hoc technical needs.

Looking for a reliable, tech-savvy contractor who can support our growing team on an as-needed basis. This role is ideal for someone who enjoys problem-solving, troubleshooting, and implementing small systems improvements across platforms like Google Workspace, website builders, and internal operations tools.
You'll serve as our go-to technical expert for occasional projects and one-off issues, jumping in when a task is beyond the scope of our internal team. This is a flexible, remote role with no fixed hours or minimum commitment, though we value responsiveness and clear communication.

Key Responsibilities (as needed):

  • Troubleshoot and resolve Google Workspace issues (alias management, email routing, permissions)
  • Assist with low-priority website updates and maintenance (Squarespace, Wix, etc.)
  • Provide guidance on improving workflow tools (Calendly, Zapier, spreadsheets, CRMs)
  • Support internal IT requests related to file systems, data access, and syncing
  • Help with occasional systems cleanup and organization (e.g., folder structures, permissions)
  • Provide general tech support for team members facing platform-specific issues

    Requirements:

  • Demonstrated experience in IT support or systems administration (education or small business setting a plus)
  • Strong knowledge of Google Workspace, cloud storage, and virtual productivity tools
  • Comfort with light website editing and third-party platforms
  • Problem-solving mindset with a customer-service approach
  • Clear and timely written communication
  • Availability to respond within 24 hours to requests
  • English Fluency
  • U.S. work authorization required

    Role Details:
  • Contractor (ad hoc project-based)
  • Fully virtual
  • Paid hourly per task or project, depending on the scope
  • Flexible, no fixed hours

About Oxford Tutors:
Oxford Tutors USA is a bespoke education consultancy founded in 2005 with offices in New York City, Los Angeles, Hong Kong, and Puerto Rico. We specialize in academic mentorship, admissions strategy, and neurodivergence support. As a growing operation, we rely on thoughtful, proactive collaborators to help streamline and elevate our systems.

***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***

  Required Skills:

Responsiveness Organization Operations Routing Permissions Search Authorization Structures Spreadsheets Editing Storage Availability Strategy Troubleshooting Education Administration Email Maintenance Business English Communication Management