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Liberty Puerto Rico: The most complete communications, technology, and entertainment company offering a truly better way to live and connect with what matters most, wherever you are, doing it better than any other company.

What's the role?

The Analyst, Carrier Billing, works within the Billing & Collections department to ensure that our Carrier partners are billed correctly. In this role you will ensure proper monitoring of Carrier accounts receivable and ensure timely and accurate billing. Additionally, you will ensure that the Carrier billing system is maintained with current carrier information including rates and codes, and operate pre- and post-billing control and analysis activities, reconciliation, and reporting of carrier billing data.

Responsibilities:

• Import of rate and code updates on a timely basis
• Issue Carrier rate changes in a timely basis.
• Generate and process invoices to Carriers.
• Carrier vendor reconciliation
• Identify and prepare dispute information to Carriers.
• Prepare reporting and KPIs to measure performance against set targets.
• Generate accrual reports to forecast Carrier revenues and expenses (frequency based on market requirements).
• Analyze and troubleshoot disputes from Carriers.
• Agree on Least Cost Routing activities with Carrier Services Manager and drive these activities to meet the LCR targets.
• Communicate with the Carrier Services Engineers so that both sides understand QoS versus price of our routes to ensure that the LCR targets are met at the highest quality levels.
• Act as a key stakeholder in Finance related matter for the Interconnect & Roaming business line, including participation in transformation, improvement, and system implementation projects.

Skills & Abilities:

• Achievement: Understands and works towards goals set by others. Measures progress against targets. Seeks to understand reasons for obstacles and to find ways to overcome. Acknowledges the work and contribution of others.
• Customer Service: Keeps customers up to date and informed. Acts promptly to ensure customer problems are resolved. Makes him- or herself available to the customer. Interacts well with all customers. Understands that each customer is different. Delivers what is expected, not what they think the customer wants or needs.
• Process Management: Understands goals and KPIs relating to the processes they operate, and their individual contribution to these goals. Able to break down a process and describe the tasks involved and their relationship to each other. Aware of problem solving and improvement techniques.
• SAP Skills: Able to navigate through the SAP menus and transactions screens. Able to utilize all SAP functions and transaction codes necessary for current role. General understanding of structure and coding of GL accounts. Able to run basic queries.
• Team Working: Willingly co-operates. Is not afraid to seek advice from others. Puts in extra effort when needed to help others. Recognises that the ways of getting things done in different departments, organisations and communities are not the same.
• Ability to interact with cross functional teams.
• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Work in collaboration with people from other departments, including Revenue Assurance, Carrier Services, IT and Accounting.
• Fully Bilingual (English/Spanish).
• Attention to detail and a commitment to maintain high standards and discipline.
• Adaptability and flexibility, including ability to manage deadline pressures, ambiguity and change.
• Gains respect and trust from a broad range of people.
• Has a drive for results and is business oriented.
• Anticipates the impact of events elsewhere in the business on their own area.

Qualifications:

Bachelors degree in finance or any related field

Knowledge & Experience:

• A minimum of two (2) years relevant experience, preferably within the telecommunications industry.
• Knowledge of Microsoft Word and Excel.
• SAP experience highly preferred.
• Knowledge of telecommunications industry and its billing operations.
• Knowledge in operating various billing software programs including advanced proficiency with Microsoft Excel, PowerPoint, and Outlook; Knowledge of Salesforce is advantageous.