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Piloto 151 is the leading co-working and virtual office provider in Puerto Rico, with locations in Old San Juan, Santurce, Santurce Parada 18, and Miramar. We are a community of doers who inspire innovation, creativity, and collaboration. Piloto 151 is reinventing how people work.

The Operations Associate position is responsible for all day-to-day hands-on aspects of member and office management. It ensures all front desk, meeting room, mailroom, maintenance, and revenue management areas operate efficiently.

As the first point of contact, being presentable, friendly, and having outstanding people skills are equally important and a must. Being that the central goal of this position is to provide our members & visitors alike with the highest standard of customer service and support; Operations Associates are key to the Piloto experience. This often involves offering tours for visitors and member prospects which results in building strong impressions, lead generation, and loyal members. This position is highly dynamic in nature and requires a talent for multi-tasking, excellent communication, organizational skills, and project management.

*This position is classified as entry-level.**

RESPONSIBILITIES

Member & Visitor Relations

• Handle check-ins, answer incoming calls/inquiries, walk-ins, tours, and member requests: greeting and welcoming visitors and members; answer their questions, anticipate needs, and resolve issues quickly and seamlessly.
• Answering inbound calls from customers.
• Provide membership and tech support for visitors and members.
• Be knowledgeable about Piloto 151 offerings and services.
• Maintain Piloto 151s high standards of customer & concierge services.
• Helps coordinate member events as necessary.

Operations

• Oversee the day-to-day operations of the co-working space.
• Responsible for presentation and maintenance of the co-working location assigned.
• Submit/resolve office maintenance service requests. Initiate and supervise property management at assigned location.
• Collaborate with multiple internal and external vendors and departments, from building management and catering services to sales & marketing.
• Receives and manages mail and deliveries.
• There will also be opportunities to work on a variety of ad-hoc projects.

EXPERIENCE / STUDIES

• Degree or 2-4 years experience or equivalent in Hospitality, Business Administration, Operations Management or Property Management.

SKILLS

• Fully Bilingual: English & Spanish, spoken and written.
• Hospitality mindset, customer service skills & a genuine desire to be helpful
• Outstanding organizational abilities
• Excellent computer skills, including strong proficiency in administrative software
• Technical problem-solving skills are a huge plus
• Ability to think critically and strategically to continue optimizing & improving how we do things