***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

Our client, Piloto 151, is looking for a Operations Associate 

About Piloto 151

Piloto 151 is the leading co-working and virtual office provider in Puerto Rico, with locations in Old San Juan, Santurce, Miramar, and Milla de Oro. We are a community of doers that inspire innovation, creativity, and collaboration. Piloto 151 is reinventing how people work.

Job Overview

The Operations Associate position is responsible for all day-to-day hands-on aspects of member and office management. It ensures that front desk, meeting room, mailroom, maintenance, and revenue management areas operate in an efficient manner. This role also collaborates with various departments to ensure seamless communication and consistent service delivery across all areas. 

As the first point of contact, being presentable, friendly, and having outstanding people skills are equally important and a must. The central goal of this position is to provide our members and visitors alike with the highest standard of customer service and support. Operations Associates are key to the Piloto experience, which often involves offering tours for visitors and member prospects, building strong impressions, generating leads, and fostering loyal members.

 This position is highly dynamic in nature and requires the ability to collaborate with multiple teams, multitask effectively, and maintain excellent communication, organizational, and project management skills.

Key Responsibilities

Member & Visitor Relations

• Handle check-ins, answer incoming calls/inquiries, walk-ins, tours, and member requests: greet and welcome visitors and members; answer their Operations Associate 1 questions, anticipate needs, and resolve issues quickly and seamlessly.
• Answer inbound calls from customers.
• Provide membership and tech support for visitors and members.
• Be knowledgeable about Piloto 151 offerings and services.
• Maintain Piloto 151s high standards of customer and concierge services.
• Help coordinate member events as necessary.

Operations

• Oversee the day-to-day operations of the coworking space.
• Ensure the presentation and maintenance of the coworking location assigned are kept to high standards.
• Submit/resolve office maintenance service requests. Initiate and supervise property management at assigned location.
• Collaborate with multiple internal and external vendors and departments, including building management, catering services, sales & marketing, and others, to ensure smooth operations.
• Receive and manage mail and deliveries.
• Work on a variety of ad-hoc projects as needed, ensuring coordination with various departments to support operational efficiency.

Experience / Qualifications

• Degree or 2-4 years of experience, or equivalent, in Hospitality, Business Administration, Operations Management, or Property Management.

Skills

• Fully Bilingual: Fluent in both English and Spanish (spoken and written). 
• Hospitality mindset, excellent customer service skills, and a genuine desire to be helpful.
• Outstanding organizational and multitasking abilities.
• Strong computer skills, including proficiency in administrative software.
• Technical problem-solving skills are a plus.
• Ability to think critically and strategically to continue optimizing and improving processes.
• Ability to collaborate effectively across various departments and work with both internal and external teams.

Why Piloto 151?

Our team shares a passion for entrepreneurship and its potential to dramatically transform economic landscapes. We are looking for the right team member with a hospitality, business administration, or operations background who is professional, customer-service oriented, and career-minded.

***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***