***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

Our client, Deca Analytics is looking for a Key Account Manager. 

Full Time

Professional

San Juan, PR

The KAM II is an advanced-level client relationship manager responsible for managing a portfolio of high-value, complex accounts, mentoring junior KAMs, and significantly contributing to the development and implementation of account management strategies. This role demands advanced knowledge, strong leadership skills, the ability to consistently exercise independent judgment and discretion, and a proven track record of success in driving revenue growth. The KAM II acts as a trusted advisor to clients and plays a key role in shaping DECA's client service strategy, demonstrating strong strategic vision and leadership skills.

Essential Job Responsibilities as a Key Account Manager II will include:

• Strategic Account Planning & Growth: Develops and implements comprehensive strategic account plans for a portfolio of assigned high-value accounts, focusing on maximizing revenue growth, expanding services, and identifying new business opportunities. Actively contributes to the development of overall client service strategies for DECA.
• Project Oversight & Resource Allocation: Oversees multiple, complex client projects concurrently, ensuring projects remain on track and resources are allocated effectively.
• Client Relationship Management: Serves as the primary point of contact (PPOC) for a select group of high-value and strategic clients. Builds and maintains strong relationships based on trust, exceeding expectations and fostering long-term partnerships.
• Compliance & Regulatory Expertise: Provides advanced level guidance to clients on compliance and regulatory matters, including Act 60 compliance, filing deadlines, and securing R&D tax credits. Stays informed on changes in legislation and proactively advises clients on potential impacts. May act as a subject matter expert within the company.
• Business Development & Cross-functional Collaboration: Identifies and pursues new business opportunities within existing accounts and contributes significantly to broader business development initiatives. Collaborates with multiple departments to ensure alignment and the efficient delivery of services.
• Performance Monitoring & Reporting: Develops, tracks, and analyzes key performance indicators (KPIs) for individual performance. Prepares regular, insightful reports for senior management, offering data-driven insights and recommendations for improvement and growth. Uses data and analytics to optimize account performance (Analytical Proficiency).
• Change Management: Effectively navigates and manages change within the team and for clients, communicating effectively and creating an environment that embraces change as an opportunity (Change Management).
• Collaboration: Cultivates a collaborative ecosystem within the team and across departments (Collaborative Ecosystem Cultivation).
• Results-Oriented Focus: Maintains a relentless focus on achieving tangible results and consistently exceeding performance standards (Results-Driven Focus).
• Integrity & Authenticity: Builds trust and loyalty with clients and team members through consistent ethical behavior and authentic interactions (Integrity and Authenticity).

QUALIFICATIONS

• Education: Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Experience: 5-7 years of experience in B2B client relationship management, with a proven track record of success in managing complex projects, building strong client relationships, and leading and developing teams. Experience in a professional services environment is essential.
• Language Proficiency: Native or near-native fluency in both English and Spanish (written and verbal communication).
• Business Acumen: Demonstrated understanding of business principles, financial statements, market dynamics, and the Puerto Rican business environment. Ability to analyze client needs and develop tailored solutions.
• Leadership & Team Management: Proven ability to lead, motivate, and mentor teams; experience in delegating effectively, providing constructive feedback, and resolving team conflicts.
• Project Management Skills: Proficiency in managing multiple concurrent projects, meeting deadlines, managing budgets, and using project management software (e.g., Monday.com).
• Communication & Interpersonal Skills: Exceptional written and verbal communication skills; ability to build rapport and trust with clients and internal stakeholders at all levels; strong presentation and negotiation skills.
• Analytical & Problem-Solving Skills: Strong analytical skills, ability to identify and analyze trends and patterns, proactively identify and resolve issues, and translate complex information into clear and actionable plans.
• Technical Skills: Proficiency in CRM software, project management tools, and the Google Suite.
• Compliance Knowledge: Knowledge of relevant compliance regulations and incentive programs, particularly those related to Puerto Rico (e.g., Act 60).
• Other: Demonstrated leadership qualities, ability to build consensus, strong decision-making skills, ability to work effectively under pressure.

SKILLS

As a Key Account Manager, you will utilize your strong communication, negotiation, and interpersonal skills to build and maintain relationships with key and national accounts. You will also use your strategic thinking and problem-solving skills to develop and implement sales strategies, manage product launches, and resolve any customer issues. Your ability to collaborate with cross-functional teams and travel as needed will be essential to achieving business objectives. Additionally, experience in Large Account sales and the Finance and Insurance industry will be beneficial in this role.

COMPENSATION & BENEFITS

At DECA Analytics we value every member of our Team and offer highly competitive compensation packages and benefits. For the role of Key Account Manager II, we would like to offer the following:

• Highly competitive base salary commensurate with experience level
• Health Insurance: 100.0% Premium Tier Care Policy to be paid by DECA Analytics
• Continuing Educational Certifications & Fees: 100.0% paid by DECA Analytics to support ongoing license maintenance and growth within the role

DECA Analytics, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***