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Abarca Health: Making healthcare awesome is key to everything we do at Abarca, and so the Strategy to Execution team helps us reach those heights through service design, project and process improvement, and strategy planning!

As Office Concierge, you'll be the face of our organization to the world as the first person that anyone who walks in the door sees. You'll be responsible for greeting and receiving visitors daily as well as answering the company's main telephone line. We'll also need you to collaborate with teammates on administrative tasks by leveraging your customer service skillset. This will include, but not limited to answering questions, filing, handling the mail, drafting letters, and even doing some basic bookkeeping.

The fundamentals for the job

• Answer the main telephone line and direct calls appropriately.
• Greet and receive visitors and redirect them as needed.
• Maintain the front office area neat and cleanly at all times
• Receive, send, distribute, and coordinate all postal needs.
• Act as a liaison between employees, guests, and any department necessary.
• Serve all visitors and employees providing the highest level of service in an efficient and courteous manner while following standards, procedures, and policies at all times.
• Anticipate visitors needs to accommodate them and provide an exceptional guest experience.
• Maintain inventory of supplies and order new stock as needed.
• Provide essential assistance with facilities management.
• Assist Office Management and Talent Strategy staff as needed.

What we expect of you

The bold requirements

• Associate Degree in Office Administration or a related field (In lieu of a degree, equivalent, relevant work experience may be considered.)
• 1+ years of experience as Front Desk Assistant, Receptionist, Concierge, or in a Customer Service role.
• Experience in using basic office equipment (printers, scanners, copiers, etc.)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience in customer service-oriented roles requiring developing rapport with employees and visitors.
• Experience in maintaining organized tasks and events within a fast-paced environment.
• Availability to work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs.
• Excellent oral and written communication skills, bilingual fluency in Spanish and English is required.