San Juan, San Juan, Puerto Rico

Lead Engineer

 Job Description:

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In your role working as a Lead Engineer, you will support the network changes and new installations from customers. Support can be scheduled in advance on on demand from clients calling to turn up purchased services. This is a technical position that must communicate and at times guide the work of field engineers and requires an understanding of Telco access networks.


  • Lead Engineer is the primary customer design and engineering contact, responsible for delivering and lifecycle change management support
  • Primary scope will be setting up HW requirements, designing and configuring network infrastructure and integrating other customer services (or 3rd party)
  • Takes over pre-sales documentation, attends client kick-off call and provides technical validation of the solution (from HW and logical/routing perspective)
  • Gathers data and discusses with clients and transforms the inputs into the network requirements
  • Creates and maintains configuration standards for specific customers
  • Provides physical site design and sizes CPE appropriately, so equipment on EOL aligns with ordered circuit and provides enough performance to handle requested features
  • Creates CPE (customer premise equipment) configuration utilizing certified standards following engineering and troubleshooting guides
  • Resolves staging holds if they occur
  • Plans and prepares cutover plans, provides configuration instructions for site engineers during implementation, test and back out plans
  • Supports (plans, designs, performs) complex network changes on scheduled events
  • Determines feasibility and provides validation/approval of custom solutions
  • Assists in network troubleshooting and provides input for root cause analysis for network related outages
  • Provides occasional on-call support for customers and client supporting teams outside of office hours
  • Attends regular internal and external customer calls, to stay up to speed with client projects, future planning and activities impacting the clients network


Key Requirements:

  • Rich experience of QOS and or MPLS, BGP, L3VPN and or L2VPN, IGP, SD-WAN, NetConf, NMS and OSS and or BSS protocols.
  • Should have profound knowledge of network planning or optimization theory and good communication ability.
  • Experience in SDN (NFV), SDWAN and SASE technologies equipment is must
  • Demonstrated experience with LAN and or WAN, routing protocols, QoS, troubleshooting, and scripting
  • Industrial certifications in Cisco, Juniper, F5 and or Riverbed and or Fortigate and or Palo Alto products and or technologies is desirable
  • Demonstration of CCNP and or CCNP SP (CCIP) and or CCIE level (or higher) knowledge (or vendor alternatives) is must (required or comparable level)
  • Cloud technologies and security services (Zscaler) is desirable
  • VOIP or wireless knowledge is an advantage
  • NEXT-Gen Firewalls (Palo Alto, Fortinet) is welcomed
  • Innovative with capability to adapt to new environments and drive changes successfully
  • Team player, analytical thinker & problem solver
  • Should have profound knowledge of network planning or optimization theory and good communication ability
  • Will be required to work in various shifts (Day and or Night) including holidays and weekends. Overtime as needed

  Required Skills:

Network Infrastructure Root Cause Analysis Routing Search Overtime Firewalls ROOT Change Management Validation Demand Instructions Features Optimization Infrastructure Troubleshooting Security Documentation Planning Design Engineering Communication Management