***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

Our client, SNC Technical Services, LLC is looking for a Customer Service Representative. 

Summary

The Customer Service Specialist is responsible for overseeing all billing and collections processes, ensuring accuracy, timeliness, and compliance. This role involves managing support roles, overseeing customer service satisfaction, collaborating with cross functional teams, and continuously improving processes.

Essential Functions

• Processes customer billings on timely and accurate basis and ensures proper approval and coding on invoices
• Ensures billing is properly submitted and/or uploaded to customer payment platforms.
• Research billing issues in a diligent and timely manner
• Process, upload/post, submit appeals/adjustments to portals as needed.
• Record customer payments by entering them into in our system
• Assists customers in person and by phone, addressing questions regarding billing and provides high-quality customer service as necessary.
• Conduct clients visits within and outside of Puerto Rico
• Managing fabric quotations and managing new orders.
• Developing positive relationships and maintaining rapport with customers and suppliers, driving to continuous improvement goals of optimal cost, quality, service, availability, and delivery.
• Supporting customers by providing exceptional customer service and providing information regarding products and availability in a proactive, timely, and professional manner including claims, discounts or returns.
• Tracking product delivery schedules and coordinating with BVP
• Negotiate purchase orders.
• Handling sample requests.
• Coordinating the return of damage goods, arranging for replacements or credits, and documenting all transaction
• Prepare and present regular reports on billing performance to Senior Management.
• Process documents for the UPS/Fed-Ex shipments and coordinate the deliveries with BVP.
• Assist General Accountant in monitoring and reviewing aging customer accounts helping to negotiate resolutions
• Ensure safety protocols are being followed and report any safety hazards or concerns
• Maintain organized and clean the work area assigned
• Assist with other office duties as assigned.
• Responsible for adherence to the policies, procedures, and instructions of the company quality systems

Competencies (Skills, knowledge and abilities)

• Excellent Interpersonal skills.
• Excellent Communication skills.
• Ability to work under pressure environment.
• Efficient time management skills.
• Extremely accurate in the maintenance of records.
• Proficient in Microsoft Office: Word, Excel, Databases, Outlook, Power Point and Internet.

Required Education and Experience

• Bachelors degree in Business Administration, Accounting or related field.
• Minimum of 3 years of experience in Customer Service or similar position.
• Bilingual. Fluent spoken Spanish and English.

Work Environment

Work environment characteristics described are only representative of those encountered by the employee while performing essential job functions. 

Work is performed inside our facility at normal temperature, air conditioning, good lighting, and clean areas with minimum risk. Noise level is moderate. Standard office equipment is used to perform tasks: computer, telephone, photocopier, and calculator.

Work Authorization

According to U.S. law requirements, SNC Technical Services employ only individuals who may legally work in the United States either U.S. citizens, or foreign citizens who have the necessary authorization. Federal law requires that every employer in the United States complete a Form I-9 and the Employment Eligibility Verification (E-verify).

EEO Statement

SNC Technical Services provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated during employment without any discrimination criteria. Discrimination of any type will not be tolerated. 

Other Duties

 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. The duties, responsibilities and activities for this job may be changed and amended at any time with or without notice, according to the business needs.

***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***