Relationship Manager - SHV

Job Responsibilities

• Create and enforce plans that will help meet the needs of customers
• Notify the sales team of new sales and cross-selling opportunities
• Become familiar with the competition to stay ahead of them
• Encourage high-sales and good customer service practices
• Create strategies and work with clients to boost their brand
• Help promote and maintain a positive company image
• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Job Requirements

• Bachelor in field of Marketing, Business, Management or a similar field/ equivalent
• Intuitive to customers’ needs
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• A background in customer service or sales is a plus
• Must understand customer relationship management (CRM)
• Strategic thinker and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team
• Knowledge of math and numbers
• Attentive to detail and organized
• Must be self-motivated, flexible and able to manage several jobs at one time
• Experience as a relationship manager, in customer service, or a similar role.
• Customer-oriented.