Operations Manager

RESPONSIBILITIES 

• Responsible for the strategic and day to day delivery of Property Management Services
• Ensuring the satisfaction of all tenants, occupiers, and guests through providing customer relationship managers, help desk and service supervisors; 
• Ensuring integrity, quality and customer experience retained at all times. This includes lease management, front of house services and customer relationship management; 
• Prepare and operate on yearly budgets, monitor and control expenses within agreed budgets; 
• Working with the engineering department prepare and propose improvement plans for aspects of the property and its facilities, including but not limited to cost effective operations from an end user point of view; 
• Management of retail and office property as well as related property; 
• Overseeing staff of leasing, customer relation, safety, security and cleaning; 
• Understanding safe work practices and familiarity with occupational health and safety requirements and legislation. 

• Bachelor Degree in field of Business Administration, Management and other related fields; 
• At least 5 years’ experience in commercial mixed use property management 
• Excellent in communication skills 
• Able to interact with a wide range of clients 
• Strong property management qualifications and skills 
• Demonstrated management experience with continuous improvement