Sales Coordinator

Role Objective

The Sales Coordinator will play a key role in driving the efficiency and effectiveness of sales operations. This position serves as a crucial link between clients, internal departments, and the sales team, ensuring smooth order management, outstanding customer experience, and robust sales process support. The ideal candidate combines strong organizational skills with a proactive, customer-centric approach to contribute to the company's overall growth and client satisfaction.

Key Responsibilities

1. Sales Operations & Administrative Support

• Oversee day-to-day sales operations and provide comprehensive administrative assistance to the sales team.

• Prepare and manage quotations, sales orders, and delivery schedules in line with client requirements and company standards.

2. Client Interaction & Communication

• Act as the primary point of contact for clients, understanding their needs, sharing product information, and addressing inquiries or issues promptly.

• Foster strong client relationships by delivering exceptional service and timely support.

3. Order Management & Fulfillment Coordination

• Coordinate closely with production, logistics, and other internal departments to ensure accurate and timely processing and fulfillment of orders.

• Track the progress of sales orders and proactively address any delays or discrepancies.

4. Data Management & Documentation

• Maintain and update customer databases, sales records, and all relevant sales documentation for audit readiness and operational transparency.

• Ensure all records are accurate, up-to-date, and organized for easy retrieval.

5. Reporting & Analysis

• Prepare regular reports on sales performance, order status, and customer feedback for management review.

• Analyze market trends, customer data, and competitor activities to support strategic planning and business development initiatives.

6. Continuous Improvement & Market Intelligence

• Monitor industry developments and competitor activities, sharing relevant insights with the sales and management teams.

• Identify opportunities for process improvement within the sales function and support the implementation of best practices.

Ideal Candidate Profile

Educational Background:

• Bachelors degree in Mechanical Engineering or a related field is an advantage, but not mandatory.

Experience:

• Minimum of 2 years experience in a sales coordination or support role, preferably within the manufacturing or industrial sector.

Technical Skills:

• Strong proficiency in MS Office applications (Excel, Word, PowerPoint).

• Experience with ERP/CRM software such as SAP, Odoo, or Zoho CRM is highly desirable.

• Familiarity with mechanical engineering principles or technical products is a plus.

Behavioral Competencies:

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Superior organizational and multitasking abilities, with keen attention to detail.

• Proactive problem-solver with the ability to work independently and collaboratively in a fast-paced environment.

• Strong analytical skills and a results-oriented attitude.

Compensation & Benefits

• Competitive base salary commensurate with experience

• Performance-based incentives

• Health insurance, visa, and statutory leave benefits

• Opportunities for career progression and professional development

This role is an excellent fit for professionals eager to develop their sales operations expertise and grow within a dynamic industrial environment.