About the job Customer Service Representative (Healthcare Account and Home Security Account)
Are you looking to join a dynamic team committed to delivering quality healthcare solutions? We are currently seeking a dedicated and highly motivated Customer Service Representative to assist our valued customers and help drive continued growth and success for our organization.
- Assist customers via phone, webchat, and email.
- Address and resolve general inquiries, troubleshoot technical difficulties or account issues, and provide guidance concerning order statuses or shipping times
- Offer suggestions intended to heighten overall client satisfaction levels by actively participating in surveys and focus group discussions designed to generate feedback utilized when updating customer files or optimizing online content displayed across several digital channels
- Prior background in customer care or similar positions preferred although recent graduates encouraged to apply
- Availability to operate during standard business hours within Eastern Time Zone, Monday to Friday
- Healthcare account: Technical acumen important including exposure to CRM software (Athena Health EMR)
If you believe your attributes align perfectly with those required for this enticing opportunity and desire the chance to transform lives worldwide alongside our enthusiastic network, please send your resume expressing your interest in becoming part of our winning team.
We thank all respondents for their interest; however only those selected for further consideration will be contacted. For immediate consideration, submit your materials now by sending your resume to firstname.lastname@example.org. Good luck!