Customer Service Representative (Fluent in English and Spanish)

Job description

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Schedule estimates & cleans
• Perform marketing functions to sell additional work and earn business
• Return customer calls and respond to customer complaints

Job Requirements:

• MUST BE BILINGUAL IN ENGLISH AND SPANISH
• Minimum one year of customer service experience
• Strong verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

We are actively interviewing for this position - Apply today by sending your resume and salary requirements!

This is a Full-time position. Five days a week. Eight hours a day;

07:30am - 3:30pm.