Job Openings Verint Workforce Management

About the job Verint Workforce Management

Job Description:

       Provide expertise in the implementation and integration of Verint Workforce Management operating model for multi-center/multi-site environment; initial design and setup of contact center planning,

       forecasting and scheduling to meet business outcomes; analyze real time and historical data to provide recommendations for productivity improvements;

       create trend analysis reports to identify and anticipate volume fluctuations;

       based on industry experience, provide best practices for overall workforce optimization

 

Qualifications:

       Advanced knowledge and experience in Verint Workforce Management suite of services, having at least 5 years of experience with frontend and set up understanding working with the software platform (Someone with strong 2-3 years’ experience is better than a weak 5-6 years)

       Subject matter expertise in Contact Center operations and customer engagement and communication

       High degree of personal initiative and motivation

       Experience in data analytics and forecasting


Package Details

W2 Full Benefits (Health, Dental, Vision, 401k Match, PTO)