Job Openings Documentation and Training Specialist

About the job Documentation and Training Specialist

The Permit Arlington program is seeking a Training Specialist to assist with the implementation of our new online permitting system. This individual will focus on delivery of hands-on training and development of a training curriculum and hands-on or self-guided training tools. Permit Arlington is an enterprise-wide initiative to improve land development, building and permitting processes in Arlington County. Users of the new system include staff from across multiple disciplines and departments across the County and external customers (e.g. residents, residential and commercial developers, small business owners). Users’ expertise spans building, zoning, trades, code enforcement, engineering, public health and other related technical and professional fields.

Specific duties include:
- Assessing training needs through collaboration with end users,
- Building training content, agendas, objectives, materials, exercises and evaluation tools;
- Delivering training to internal and external users, from basic to advanced professional
level, on a wide array of topic areas related to Permit Arlington. Please note: this
program is catered to a remote audience;
- Creating hands-on training courses and tools to include cheat sheets, FAQs, step-by-step
documentation, interactive webinars and other tools
- Developing training website content and promoting training opportunities
- Collaborating with County Human Resources professionals, as needed, to coordinate the
training curriculum with other County initiatives
- Developing and implementing a learning plan (using the County’s Taleo Learning
Management System ) for various categories of employees, specific to the Permit
Arlington initiative. You will be instructed on how to use this software via Human
Resource personnel
- The incumbent may supervise up to one person

The ideal candidate demonstrates experience developing engaging training curriculums for staff and external customers; experience conducting interactive hands-on training sessions remotely; creating and delivering interactive training sessions (web-based and instructor-led); managing change effectively; and collaborating across departments, functions, and facilitating teamwork.

SELECTION CRITERIA 

Minimum: Bachelor's degree in Instructional Design, Curriculum Development, Organizational
Development, Business/Public Administration, Human Resources Management, Psychology,
Communication, or a related field with experience designing and developing course content
and facilitating adult learning on a variety of topics using a variety of mediums and approaches to include web-based and virtual training and managing a Learning Management System.

Desirable: Preference may be given to candidates who have earned related certification(s) in
training and development (e.g., Association for Talent Development (ATD), Certified
Professional in Learning and Performance (CPLP), International Society for Performance
Improvement (ISPI) Certified Performance Technologist (CPT) or similar; and/or with a Master's Degree or graduate work in in Organizational Development or a directly related field

Preference may also be given to candidates who demonstrate one or more of the following
experiences:
- Proficiency using Captivate, Articulate, iSpring, Lectora or similar e-learning authoring
tool(s);
- Developing complex training content (orally and in written format);
- Learning and understanding organizational enterprise software;
- Leveraging technology and tools for curriculum and learning management system
development;
- Delivering effective training through web-based delivery;
- Facilitating systems thinking and change management;
- Managing projects and process improvements; Conducting needs assessments, skills gap
analysis, strategy development;
- Developing and implementing organization-wide training and/or organizational
development programs.

ADDITIONAL INFORMATION 

Work Hours: Monday through Friday, 8am to 5pm. Initially this
position will be conducted remotely due to COVID-19; When County Offices re-open, it is
expected that the candidate will work on-site at County Offices in Arlington, VA consistent with County re-opening policy.