Applications Engineer (ServiceNow)

The position is remote however candidates must be based in LA (preference), NY, DC, OC, HOU, or DAL

Our client, an Am Law 100 firm, is seeking an experienced Applications Engineer to support and enhance its global ServiceNow platform.

ServiceNow serves as the firm's enterprise platform and system of record for change management, configuration (CMDB), incidents, asset management, knowledge base, service requests, and other ITSM/ITOM functions. The Applications Engineer will play a critical role in maintaining the stability, performance, and security of the platform while also supporting strategic enhancements and integrations.

Key Responsibilities:

• Lead administrative tasks, including ServiceNow upgrades, configurations, and patch management
• Develop and implement platform enhancements following ServiceNow best practices
• Monitor and maintain MID Servers to ensure uptime and proper configuration
• Provide daily operational support for the ServiceNow platform and its core capabilities
• Collaborate on building integrations using the ServiceNow Integration Hub
• Gather and document business requirements, write user stories, and define acceptance criteria using Agile/Scrum methodologies
• Ensure platform compliance with firm-wide security policies and ISO 27001/2 standards
• Develop dashboards and reporting solutions for business stakeholders
• Support ITSM process adherence and governance

Required Qualifications:

• Bachelor's degree or equivalent experience
• Minimum 4 years of experience working with the ServiceNow platform, including ITSM and ITOM modules
• Minimum 4 years of experience in IT operations, working collaboratively across multiple IT teams
• Solid understanding of the ServiceNow platform architecture and best practices

Preferred Qualifications:

• Experience with ServiceNow HAM Pro
• Familiarity with ITIL frameworks and ITSM methodologies
• Experience with ServiceNow CMDB, Common Services Data Model (CSDM), Discovery, and Service Mapping
• Strong interpersonal and communication skills with the ability to work effectively across diverse teams

This is a high-impact role ideal for a ServiceNow expert looking to advance their career within a well-established and collaborative IT environment.