Business Intelligence Specialist

Location: Ho Chi Minh City, Vietnam

Team: B2C

About us:

Founded in 2016, ELSA harnesses the power of generative AI to improve English communication skills globally with headquarters in San Francisco and offices in Lisbon, Tokyo, Jakarta, Singapore and Vietnam. With over 50 million users and 1 billion hours of anonymized data, our AI-driven language learning platform delivers hyper-personalized learning paths for both businesses and individuals, transforming lives and organizations through effective spoken English. ELSA is backed by leading investors including Gradient Ventures Googles A.I. fund, Monks Hill Ventures and Global Ventures.

What youll do:

• Design and implement data models that support business objectives (daily/weekly/monthly/quarterly/yearly): telesales model & in-app model
• Revenue forecasting based on the current trend and predictive tactics
• Price testing for potential markets, accessing the effects of price changes.
• Develop, maintain, and manage BI solutions including ZOHO CRM, dashboards and reports.
• Monitor and ensure data quality, accuracy, and integrity across various sources (ZOHO CRM, Amplitude, Revenue, Ads Platform,)
• Automate data collection processes and improve data retrieval efficiency.
• Provide training and support to team members on BI tools (Looker/Tableau/).
• Collect requests from B2C department to gather requirements and translate them into technical solutions (using SQL, Deluge or JavaScript).
• Work with technical team (Data Engineering, Front-End, Back-End,) to reach the business requirements.

What you need:

• Graduate certificate in data analysis with a strong understanding of BI tools (e.g Looker ,Tableau, Power BI,).
• Proficient in SQL and data warehousing, data module concepts.
• Ability to communicate complex technical information to non-technical stakeholders.
• Knowledge of programming languages such as Python, Deluge, JavaScript is a plus

Why will you love working here?

• Competitive salary
• Full social insurance and premium healthcare insurance
• 12 days of annual leave, 1 birthday leave & 1 Christmas leave
• Experience the true spirit of a fast-growing and well-funded Silicon Valley startup
• Fun energetic team; international and collaborative culture
• Opportunities to grow professionally and play a critical role in shaping the next stage of the companys growth