Telesales Executive (Taiwan Market)

Team: B2C Sales

Location: 140B Nguyen Van Troi Street, Phu Nhuan District, HCMC

JOB DESCRIPTION:

• Make calls and provide consultations based on pre-existing data provided by the Marketing team's activities (targeting customers in the Taiwanese market who have a need for ELSA Speak).
• Thoroughly understand the benefits, features, and unique competitive advantages of the ELSA application to communicate them to customers accurately and persuasively, helping to successfully close sales.
• Update customer information and order details accurately and promptly on the Customer Relationship Management (CRM) system, following the company's guided procedures.
• Report sales figures and daily activities to superiors.
• Collaborate with the Marketing department to optimize contact quality and gain a deep understanding of the target customer profile.
• Provide translation support (if necessary), optimize tools and operational processes, contributing to ensuring the overall project objectives.

REQUIREMENTS:

• Proficient in Taiwanese Mandarin/Chinese: fluent communication, ability to read, write, and translate.
• Experience in Telesales, Sales, or Customer Service is an advantage/a plus.
• A pleasant, clear, and fluent speaking voice over the phone.
• A passion for learning English; an understanding of the challenges of learning English.
• Proficient in using common computer software relevant to the job.
• Work culture for development projects: willing to work when necessary, professional and serious collaboration.

BENEFITS:

• Attractive and competitive income level.
• 100% salary during the probation period, full participation in Social Insurance (BHXH).
• Working hours from Monday to Friday (8:30 AM 5:30 PM), with overtime not exceeding 30 hours/month (OT pay applicable). Flexible, self-registered work schedule (not fixed).
• Enjoy lifelong English learning with ELSA through the ELSA PRO package.
• Provided with a Premium Health Insurance (BHSK) card and up to 16 days of annual leave + 1 birthday leave + 1 Christmas day off.
• Excellent product and brand: A Top 5 global Artificial Intelligence technology platform, with high market demand, invested in by Google.
• Only call from company-provided data of interested potential customers, ensuring a high conversion rate.
• Work location: HCMC Office.

TO APPLY: Please send your CV to rachel.dang@elsanow.io to apply.