Job Description:
Purpose of role:
The Technical Intern will provide technical support to stakeholders including salespeople and customers. They are able to interact on a variety of remote mediums to execute support functions.
Main responsibilities:
Assist the sales and customers as required
Front line support for requests from end users and customers via both telephone / email / site requests in a courteous manner
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Document all pertinent end user identification information, including name, contact information, and nature of problems requiring extended technical support services
Test suggested support fixes to ensure the problem has been adequately resolved
Ensure, support and specification review with sales staff is provided.
Front line testing of RMA items to ensure faults are found and items are processed quickly escalate if necessary to relevant technician.
Ensure that a professional image to EM customers and suppliers are portrayed at all times, maintaining the highest ethical standards of conduct.
Participate in self & customer training programs as and when required.
Adhere to Occupational Health and Safety Regulations and recommendations at all times.
Identify and learn appropriate software and hardware used and supported by the organization
Essential requirements:
Matric
Electrical qualification/ trade test
Beneficial requirements:
Strong interpersonal skills
Excellent Verbal and Written Skills
Problem Analysis and Solving
Able to work independently
Understanding and application knowledge of electrical products