RMA Technician

·         Perform functional test of company’s board and system level products.

·         Test and troubleshoot board failures as required.

·         Provide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshooting.

·         Follow all applicable work instructions to perform testing and repair processes.

·         Replace of fix hardware components as needed.

·         Follow and improve RMA procedure as per company and vendor policy.

·         Discuss problems (technical and process) encountered while testing/troubleshooting with supervisor and engineering staff and recommend solutions to improve work efficiency.

·         Escalate product and process issues to management and help with problem resolution.

·         Follow all company, safety and production procedures and regulations and maintains a clean and orderly workstation.

·         Communicate RMA updates to sales team.

·         Keep records for RMA requests and detailed reports for each one.

·         Make sure to meet the service level required by company.

Requirements:

·         Minimum electronics certification from accredited two-year technical or four-year Engineering school.

·         Using test instruments like Multimeter, Oscilloscope, Power Supplies, etc.

·         Perform bord soldering and faulty component identifying and replacement.

·         Networking Knowledge is required.

·         Low current systems experience such as CCTV, Access control, Alarm systems and smart home.

·         Reading and understanding schematics, datasheets, and written work instructions.

·         Ability to handle job stress and interact effectively with others in the workplace.

·         Good command of the English language: Ability to read, write and speak English well.

·         Ability to carry out detailed written and oral instructions.