Business Analyst – Card Issuing, Greece

About the Opportunity

Our client, a global technology consulting company with over 84,000 employees across 40+ countries, is seeking talented professionals to join their European operations supporting major digital transformation programmes in the banking and financial services sector.

Job Summary

• Act as the liaison between the customer community internal and external customers and the software development team ensuring effective communication and requirements flow
• Facilitate workshops and meetings with various stakeholders to gather analyze and clearly understand business needs
• Elicit analyze and document requirements using a variety of techniques including document analysis requirements workshops business process descriptions use cases scenarios and workflow analysis
• Develop and maintain functional and non‐functional requirements specifications in accordance with established standards and templates using clear and structured language
• Conduct business processes analysis including review and mapping of both As‐Is To‐Be and prepare specific proposals for system enhancements modifications or replacements
• Translate business needs into functional and non‐functional requirements for the IT organization and manage changes to requirements throughout the project lifecycle
• Participate in the review of technical documentation and other project deliverables to ensure alignment with business objectives
• Understand software development lifecycle
• Provide regular progress updates to the BA Manager or Lead BA
• Plan and manage work effectively to meet deadlines
• Collaborate closely with technical teams business representatives project managers and test analysts to ensure successful delivery

Requirements

• A minimum of 4–6 years of relevant hands‐on experience in Business Analysis within the Banking industry
• Bachelors Degree a Masters Degree will be considered an advantage on any of the following subjects Computer science/information technology information management systems business information systems electrical/electronic engineering mathematics or science
• Solid knowledge of the Card Payments Industry Issuing Authorization flows clearing settlement 3D‐Secure (3DS) and Strong Customer Authentication (SCA) Tokenization Fraud Management Dispute/chargeback Management
• Advanced skills in Microsoft Office Suite and Microsoft Project
• Excellent command of English language both written and spoken

Competencies

• Ability to work independently and communicate effectively with senior leadership vendors or external customers to facilitate a common understanding of requirements using strong verbal communication techniques Demonstrate strong negotiation skills to achieve alignment and consensus when required
• Proven ability to collaborate effectively with others in a team environment while enhancing a positive atmosphere
• Strong analytical problem‐solving and decision‐making skills Customer oriented perception interprets business needs and evaluates multiple options to identify optimal solutions