Customer Service Officer (Banking Sector), Limassol

Emerald Zebra is delighted to partner with a well-established international corporate and investment bank based in Limassol, Cyprus, with over 30 years of local presence. Our client offers a full suite of financial services including M&A, trade finance, project finance, ECM, transaction advisory and equity research. Renowned for its professionalism, innovation, and client-focused approach, the bank continues to grow its dynamic team and is now seeking a Customer Service Officer.

About the Role

This is an excellent opportunity for a recent graduate or an early-career professional with 1-2 years of customer service experience preferably in banking operations. The Customer Service Officer will be responsible for delivering high-quality service to clients and supporting daily operational and administrative activities within the bank.

Key Responsibilities

• Act as the first point of contact for clients, assisting with inquiries, banking needs, and the promotion of products and services.
• Maintain accurate and up-to-date client information in the banks database and ensure all necessary documentation is collected.
• Update client profiles and ensure internal systems reflect current records.
• Provide clients with confirmations, bank statements, and relevant documentation.
• Handle various administrative tasks to support the bank's operational requirements.
• Assist with AML compliance procedures, ensuring adherence to regulatory standards.
• Support general accounting tasks, including processing manual payments on behalf of clients.

Qualifications & Experience

• Bachelors degree in Finance, Accounting, Business Administration, or a related field.
• 1-2 years of experience in customer support, preferably in banking operations.
• Fluency in English and Greek; Arabic is considered an advantage.
• Strong proficiency in Microsoft Office (Outlook, Excel, Word).
• Excellent interpersonal skills and a collaborative team spirit.
• Strong customer service orientation with a proactive and professional approach.

Why Apply?

• Salary Range: EUR 16,800 - 19,600 gross/year ( includes 14 salaries)
• Worklife balance with friendly working hours: Monday - Thursday 08:00- 15:30, Friday 08:00 -15:00
• Annual Leave: 20 days
• Opportunity to join a respected international banking institution with a long-standing presence in Cyprus.
• Supportive team environment with professional development potential.

If you are a motivated individual looking to develop your career within the banking sector, we would love to hear from you!

Apply now through Emerald Zebra, visit the link!