Customer Support Representative (iGaming) - Limassol, Cyprus

A fast-growing iGaming company is seeking a Customer Support Agent to join its Limassol-based team. Dedicated to delivering exceptional user experiences, the company blends human support with AI-driven solutions to provide seamless service to its players.

In this role, you will assist players, handle inquiries, and ensure an enjoyable gaming experience. If you bring a customer-first mindset, strong problem-solving skills, and the flexibility to work in a 24/7 shift environment, this is an excellent opportunity to join a rapidly expanding company.

Requirements:

• Fluency in English (additional languages are a plus).
• Previous customer support experience.
• Strong problem-solving skills and the ability to handle customer inquiries effectively.
• Excellent written and verbal communication skills.
• A customer-focused approach with the ability to handle inquiries professionally.
• Ability to work independently and as part of a team.
• Availability to work shifts, including weekends and nights (24/7 rotational shifts of 06:00 to 15:00, 12:00 to 21:00, 21:00 to 06:00 (Including weekends).

Key Responsibilities:

• Provide professional and efficient support to players via chat and email and phone.
• Resolve customer inquiries, troubleshoot issues and escalate complex cases when necessary.
• Maintain up-to-date knowledge of company products, promotions and policies.
• Assist players with account-related matters, including transactions, bonuses and verification.
• Keep accurate records of customer interactions and follow internal procedures.
• Ensure compliance with regulatory requirements, data protection laws and anti-fraud measures.
• Meet performance targets, including response times and customer satisfaction scores.
• Work collaboratively with internal teams to improve the overall player experience.
• Identify opportunities for proactive support and suggest improvements based on player feedback.
• Participate in training sessions and continuously develop product knowledge.
• Adhere to company policies and maintain professionalism in all interactions.
• Work assigned shifts, including nights and weekends, as part of a rotational schedule.

Information:

• Shift schedule: 24/7 rotational shifts of 06:00 to 15:00, 12:00 to 21:00, 21:00 to 06:00 (Including weekends)
• Starting salary 1700 Euro gross / month, plus:
  • 35% extra for hours worked on Sundays and for any hours between 23:00 to 06:00
  • 15% extra for hours worked on Saturdays, except for 23:00 06:00, which is 35%
  • Monthly performance-based bonuses.
• Career growth opportunities within a fast-growing company.
• Comprehensive training and professional development.

Location: Limassol - fully onsite 

**note that candidates must already be based in Cyprus**