VIP Account Manager — Limassol, Cyprus (On-site)

VIP Casino Manager — Limassol, Cyprus (On-site)

A Limassol-based iGaming services company with over 10 years' experience is looking for a VIP Manager to own and grow a portfolio of high-value casino players across multiple brands. This is a hands-on, commercially driven role — you'll be the primary relationship holder for VIP players, responsible for increasing deposits, retention, and lifetime value through proactive engagement and tailored campaigns. If you have a hunter mentality, thrive in a high-touch client environment, and understand what makes high-value players tick, read on.

Who We Are

We are a Limassol-based iGaming services company with over a decade of experience providing customer retention and back-office support to online casino and gaming brands. We work behind the scenes across multiple brands and jurisdictions, building long-term player relationships and driving commercial performance.

Your Role

As VIP Manager, you will be the primary point of contact for a dedicated portfolio of high-value casino players across multiple brands. Your focus is straightforward: grow deposits, increase retention, and maximise player lifetime value through proactive relationship management, targeted campaigns, and a sharp commercial instinct.

This is not a reactive customer service role. You are expected to hunt, not wait — identifying upsell and cross-sell opportunities, reactivating dormant players, and creating engagement strategies that drive measurable results.

What You'll Do

• Manage a dedicated portfolio of VIP players across multiple casino brands.
• Drive portfolio growth by increasing deposits, retention, and player lifetime value.
• Build strong, long-term relationships with VIP players through personalised communication.
• Identify and act on upsell and cross-sell opportunities within your portfolio.
• Plan, execute, and manage targeted VIP campaigns, promotions, and incentives.
• Measure and analyse campaign performance and player behaviour to assess impact and ROI.
• Reactivate dormant or declining VIP players using tailored engagement strategies.
• Handle VIP player requests, issues, and escalations professionally and promptly.
• Collaborate with internal teams — CRM, Payments, Risk, Compliance, Marketing — to optimise the player experience.
• Maintain accurate records of player interactions and portfolio performance.
• Ensure all activities comply with responsible gambling, AML, and regulatory requirements.

What You Bring

• Native-level English — spoken and written — with a strong understanding of tone, nuance, and idiomatic expression.
• Proven experience managing VIP or high-value clients, ideally within iGaming, casino, or a similar high-touch environment.
• A hunter mentality — strong commercial drive, results-oriented, and proactive rather than reactive.
• Strong lateral and critical thinking skills with the ability to think creatively.
• Excellent problem-solving skills and sound decision-making under pressure.
• High emotional intelligence — able to adapt communication style to different personalities.
• Strong organisational skills — comfortable managing multiple players, campaigns, and priorities simultaneously.
• Confident working with KPIs, performance metrics, and portfolio analysis.

Desirable

• Experience working with multiple brands or jurisdictions.
• Familiarity with CRM tools and VIP management platforms.

Shift Pattern

This role operates on a rotating shift basis, including evenings, occasional weekends, and night shifts. You must be flexible and able to deliver a consistently high level of service across all assigned shifts, ensuring uninterrupted VIP coverage.

Location

Limassol, Cyprus — on-site.

Salary: Base salary up to 1900 - 2000 Euros Gross (Monthly) + commissions + shift premiums.