Technical Support Analyst

We are seeking a highly motivated and skilled Technical Support Analyst to join our growing team. The Technical Support Analyst will be responsible for providing technical support to our clients and end-users, troubleshooting technical issues, and ensuring a positive customer experience.

Key Responsibilities:

- Provide technical support to clients and end-users via phone, email, and chat

- Troubleshoot and resolve technical issues related to our online training platform and other software applications

- Document and track customer support requests and resolutions in our CRM system

- Collaborate with our development team to identify and resolve technical issues

- Assist with user acceptance testing for new software releases and updates

- Train clients and end-users on how to use our online training platform and troubleshoot basic technical issues

- Contribute to the development of support materials, such as user guides and FAQs

- Stay up-to-date on the latest software releases, updates, and industry trends

- Provide excellent customer service and maintain a positive and professional attitude at all times

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field

- 2+ years of experience in a technical support role

- Strong knowledge of software applications and troubleshooting techniques

- Experience with CRM systems and ticketing systems

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Attention to detail and strong problem-solving skills

- Knowledge of emergency preparedness and response training is a plus

Why Work for Us?

- Opportunity to make a difference and save lives through our training solutions

- Collaborative and supportive work environment

- Competitive salary and benefits package

- Opportunity for growth and professional development

- Work with a dynamic and innovative team

If you are passionate about technology and customer service, and want to be a part of a company that is making a positive impact, we encourage you to apply for the Technical Support Analyst position.