Job Openings Business Analyst

About the job Business Analyst

Job description - Telecoms BSS Business Analyst / Consultant

Role Overview:

Our client is looking for a highly skilled and motivated Business Analyst / Consultant with deep expertise in Telecoms Business Support Systems (BSS), ideally with hands-on experience in Cerillion or similar BSS platforms. The successful candidate will play a key role in delivering complex telecom transformation projects in a dynamic and international environment, bridging the gap between business needs and technical solutions.

Key Responsibilities:

  • Conduct detailed analysis of client business processes, systems, and requirements within the telecoms domain.
  • Lead workshops to gather and document functional and non-functional requirements.
  • Translate business needs into clear, actionable specifications for development and configuration teams.
  • Work closely with Cerillion product modules such as CRM, Billing, Order Management, and Service Fulfilment.
  • Support solution design, gap analysis, and configuration activities.
  • Collaborate with cross-functional teams including developers, testers, architects, and client stakeholders.
  • Assist in UAT planning, execution, and defect triage.
  • Provide strategic insights and recommendations for process improvement and system optimisation.
  • Ensure alignment between business goals and technology solutions throughout the delivery lifecycle.

​Required Skills & Experience:

  • Experience as a Business Analyst or Consultant in the telecoms industry.
  • Strong understanding of BSS domains is mandatory: CRM, Billing, Product Catalogue, Order Management, Mediation, and Provisioning.
  • Hands-on experience with Cerillion or similar BSS platforms.
  • Proven ability to elicit, analyse, and document business requirements.
  • Excellent stakeholder management and communication skills (verbal and written).
  • Well organised and self-motivated.
  • Familiarity with Agile and Waterfall delivery methodologies.
  • Strong analytical and problem-solving capabilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Willingness and flexibility to travel up to 50% of the time (depending on project allocation)

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Advantageous additional experience:

Experience in any or all of the following areas will be a distinct advantage:

  • Knowledge of Oracle Database and SQL
  • Good knowledge of Linux command line
  • System configuration
  • Data migration
  • Development & execution of test specifications
  • System installation and end to end delivery

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Desirable Skills:

  • Experience with OSS domains (e.g., Service Assurance, Inventory).
  • Knowledge of TM Forum frameworks (eTOM, SID, TAM).
  • Exposure to system integration projects involving APIs, middleware, and third-party platforms.
  • Experience in international telecom environments or Tier 1/Tier 2 operators.

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  • Education:
  • Bachelors degree in Computer Science, Information Systems, Telecommunications, or related field.
  • Certifications in Business Analysis (e.g., CBAP, BCS) or Agile (e.g., Scrum Master) are a plus.