Programme Manager

Job Description: Programme Manager

Our client Cerillion is a leading provider of Billing, charging and CRM Solutions to the telecoms, finance and utilities sectors and BSS/OSS telecoms. They are looking for a dynamic Senior Programme Manager to join in the delivery of world-class mediation, provisioning, and interconnect solutions, to liaise and manage their customers, system implementers, business managers and project managers.

This role will include:

Ensuring the successful delivery of fixed priced end to end projects/programmes and implementations to time, specification and budget whilst maintaining that they are of the highest quality.

Inspire, coach, and motivate all members of the project team.

Responsible for managing all aspects of delivery, including managing scope, budget, and plan strictly against contract.

Ensure that programmes are managed in accordance with the Project & Programme Delivery Methodology.

Hands-on role and requiring programme manager to manage projects and teams including project managers, business analyst's, application configuration, product testing, software delivery, system installation and change management.

Negotiate, manage and resolve technical scope items with customers.

Identify and win potential incremental business with the client, by driving customer satisfaction quality levels and ensure best practice is achieved.

Manage disputes with the client and internal teams/people and achieve win-win outcomes.

Manage a successful transition from delivery into support and be responsible for system stability, Build senior level client relationships across the client organisation.

Lead business improvements initiatives within the services division to ensure customer retention.

What we provide:

Competitive Salary

23 days annual leave (+ bank holiday), increasing to 28 days after 5 years service.

Vitality healthcare cover.

Cycle to work scheme.

Hybrid working - As we return to the office, we will be 2 days from the office and 3 days at home (but negotiable)

An office in the heart of Covent Garden, providing an excellent base for our team events and social functions.

What we are looking for in our next Programme Manager:

Someone who as experience delivering BSS projects in the telecoms domain.

Able to demonstrate experience delivering project on time, budget, and quality.

Have excellent communication skills so that you can manage disputes and achieve positive outcome.

Familiarity with project planning and tracking tools such as MS Project.

Line Management experience and effectively manage a team.

Ability to travel internationally when needed.