Community Manager

ROLE OVERVIEW:

The Community Manager shall be responsible for managing community engagement, voucher disbursement, user-generated content (UGC) monitoring, and sentiment tracking across digital platforms. The Community Manager shall work under the guidance of the Company's designated representative and will be expected to oversee compliance with campaign mechanics, provide structured reporting, and support amplification of campaign initiatives through real-time engagement and collaboration with brand partners.

WORK ARRANGEMENT:

• Engagement Type: Independent Contractor
• Work Arrangement: 100% Remote
• Tools & Platforms: Collaboration tools, project trackers, and communication platforms (e.g., email, chat, video conferencing) to be provided and maintained by the client in the food and beverage industry.
• Availability: Aligned with the clients working hours, with flexibility to attend meetings and coordination sessions as required.

TECHNICAL REQUIREMENT:

• Computer/Laptop: At least Intel i5 equivalent or higher and 8GB RAM or higher.
• Stable Internet Connection: Minimum speed must be 25Mbps (download) and 10Mbps (upload), wired connection is preferred (but not required), and back up connection is a plus.
• Peripherals: Built-in or external webcam, headset with microphone (noise cancelling is a plus)
• Backup power source is a ideal, but not required

COMPENSATION TERMS:

• The Community Manager shall be compensated at an hourly rate commensurate with experience and agreed tier level.
• The maximum monthly billable hours shall not exceed the agreed engagement cap.
• Compensation will be based on actual hours worked.
• Payment shall be processed according to the agreed billing cycle and invoicing guidelines set by the client.

KEY RESPONSIBILITIES:

• Oversee and validate in-app reviews against campaign criteria (e.g., rating, keyword mentions, screenshots).
• Coordinate voucher disbursement (free treat vouchers, UGC rewards) in partnership with brand teams and aggregators, ensuring adherence to mechanics and SLAs.
• Monitor UGC entries across TikTok, Instagram, and Facebook; validate compliance with campaign rules and shortlist standout content for amplification.
• Craft and maintain Campaign FAQ Guides and response templates for use by community management teams.
• Provide real-time engagement on community posts (likes, comments, shares) and respond to queries/concerns as needed.
• Escalate urgent issues such as negative sentiment spikes, delivery/product concerns, or voucher redemption problems.
• Track campaign performance metrics, including voucher disbursement, engagement levels, and sentiment analysis.
• Submit Weekly Community Reports summarizing highlights, user reactions, UGC performance, and actionable insights for campaign optimization.
• Recommend iterative improvements based on user feedback, review insights, or keyword trends.

QUALIFICATIONS:

• Bachelors degree in Marketing, Communications, Media, or related field preferred.
• At least 2 years of experience in community management, social media moderation, or digital campaign support.
• Strong familiarity with social platforms (TikTok, Instagram, Facebook) and UGC validation practices.
• Experience with campaign reporting, sentiment monitoring, and issue escalation.
• Excellent communication skills, with the ability to craft structured responses and manage community tone.
• Highly organized and detail-oriented, with the ability to manage multiple deliverables in fast-paced campaigns.
• Proactive, responsive, and collaborative when working with cross-functional teams.