Inside Sales Specialist

Essential Duties and Responsibilities:

• Set goals and develop strategies for specific accounts such as Commercial, Manufacturing, GLCs, Public Sector and Education Sector.
• Research prospects and generate leads.
• Confidently with potential and existing customers through phone, email, and in person interactions.
• Handling customer questions, inquiries and complaints.
• Prepare and send quotes with proposals and ensure order accuracy.
• Managing the sales process through specific software programs.
• Build and maintain a CRM database.
• Meet daily, weekly and monthly sales targets, actively participating in sales team meetings and managing escalation issues with the support/technical team.

Education and/or Work Experience Requirements:

• Degree/Diploma holder with a continuous learning mindset.
• Minimum three (3) years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communication abilities.
• Proficient in Microsoft Office, CRM and sales software programs.
• Knowledgeable in Microsoft and hybrid cloud technologies, active in networking and adaptable to meet customer deadlines.