Salesforce Administrator

Essential Duties and Responsibilities:

• Manage and configure Salesforce environments, including user accounts, profiles, roles, and permissions.
• Maintain system integrity and security settings, ensuring data quality through regular audits and checks.
• Create and manage reports, dashboards, workflows, validation rules, and custom objects to meet business needs.
• Provide user support and training, acting as the first point of contact for Salesforce-related issues.
• Collaborate with Sales, Marketing, and IT stakeholders to gather requirements and translate them into technical solutions.
• Assist with system updates, upgrades, testing, and integrations with other business platforms.
• Ensure compliance with CRM best practices, governance, and data management policies.

Education and/or Work Experience Requirements:

• Bachelors degree in Information Technology, Computer Science, Business, or related field.
• 1-3 years of hands-on Salesforce administration experience (Sales Cloud / Service Cloud preferred).
• Possess Salesforce Administrator Certification (ADM 201) will be added advantage. 
• Experience in creating workflows, process automation, and user access management.
• Knowledge of Salesforce integrations and data migration tools is a plus.
• Strong analytical and problem-solving and excellent communication skills and ability to train end-users.
• Attention to detail with a focus on data accuracy and governance.
• Ability to manage multiple tasks and projects in a fast-paced environment.