Solutions Specialist (Consulting & Managed Services)

Essential Duties and Responsibilities:

• Collaborate with Solution Architects, engineers, and technology partners to design, implement, and deliver solutions aligned with client business needs.
• Regularly engage in client discussions, presentations, and workshops to validate proposed solutions and ensure alignment with business objectives.
• Attend in-person client meetings to troubleshoot, diagnose, and resolve issues within SLA commitments.
• Act as a subject matter expert (SME) in assigned domains (e.g., Microsoft solutions, cloud transformation, data, AI).
• Provide technical advisory and mentorship to team members in resolving complex challenges.
• Conduct root cause analysis, propose preventive measures, and maintain detailed issue logs in the knowledge base for continuous improvement.
• Deliver proactive managed services, ensuring service continuity, performance, and customer satisfaction.
• Update project status and managed service performance reports to stakeholders, ensuring transparency and alignment.
• Contribute to internal knowledge sharing, documentation, and technical workshops to uplift the teams overall technical capability.
  
• Continuously upskill on new technologies, certifications, and vendor solutions to enhance CMS offerings.

Education and/or Work Experience Requirements:

• Minimum 3- 5 years of hands-on infrastructure implementation experience for degree, Minimum 6-8 years working experiences for Diploma. 
• Demonstrated experience in an enterprise or system integrator environment, with knowledge of Microsoft solutions like Azure and Microsoft 365 as an advantage.
• Microsoft Certification preferred, with a passion for staying updated on cloud solutions.
• Experience in architecting infrastructure solutions using Linux/Unix and Windows in private/hybrid/public cloud and establishing automated DevOps release management pipelines is advantageous.
• Familiarity with multi-cloud environments, Agile, SCRUM, and Continuous Delivery is a plus.
• Strong analytical and problem-solving skills, excellent communication, and client handling experience, able to work independently under pressure with changing priorities.
• Must be able to work on a rotational shift arrangement when required with proven ability to drive change in unstructured environments.