Operations Manager

Essential Duties and Responsibilities:

Operational Management:

• Oversee and manage the daily operational activities across departments.
• Develop and implement efficient operational processes and procedures to ensure smooth workflow and productivity.
• Monitor and evaluate operational performance through key performance indicators (KPIs) and metrics.

Process Optimization: 

• Analyze existing processes and identify opportunities for improvement and cost reduction.
• Implement and maintain standard operating procedures (SOPs) to ensure consistency and high-quality output.
• Lead continuous process improvement initiatives and drive operational excellence

Interdepartmental Coordination: 

• Facilitate effective communication and collaboration between departments to achieve organizational goals.
• Coordinate and manage cross-departmental projects, ensuring alignment with strategic objectives.
• Resolve operational issues and conflicts between departments promptly and effectively

Quality Assurance and Compliance:

• Ensure all operations adhere to quality standards and regulatory requirements.
• Develop and implement quality control systems and conduct regular audits to maintain high standards.
• Stay updated on relevant regulations and ensure organizational compliance

Financial Management:

• Oversee and manage operational budgets and expenses, striving for cost efficiency.
• Prepare and analyze financial reports related to operations, providing insights for decision-making.
• Identify opportunities for cost savings and implement measures to reduce operational costs.

Team Leadership and Development: 

• Manage and lead the operations team, providing guidance, support, and performance feedback.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Identify training needs and opportunities for staff development to enhance skills and capabilities.

Strategic Planning and Execution:

• Develop and execute operational strategies to support the company's long-term goals.
• Lead and manage change initiatives, ensuring smooth transitions and minimal disruption to operations.
• Assess and integrate new technologies and systems to enhance operational efficiency

Risk Management and Safety:

• Identify and mitigate operational risks to ensure business continuity and safety.
• Implement and enforce safety protocols to protect employees and minimize workplace hazards.
• Develop contingency plans and manage crisis situations effectively

Education and/or Work Experience Requirements: 

• Bachelor's Degree in Computer Science/Information Technology or relevant field.
• 5+ years of experience in operations management, preferably in a similar IT industry.
• Strong leadership and people management skills, problem-solving and decision-making abilities
• Knowledgeable in Microsoft technologies and IT-related concepts.
• Proficiency in data analysis and operational performance metrics.
• Exceptional organizational and multitasking skills, effective communication and interpersonal skills
• Experience with project management and process improvement methodologies.
• Proficiency in using operations management software and tools is an advantage (e.g., Salesforce CRM, JIRA.
• Open to feedback, adaptable, and able to work in a fast-paced environment