Adoptions Change Management Manager

Job Descriptions: 

• Be the primary point of contact for assigned high potential customers, building strong relationships and understanding their business needs to increase consumption usage in Microsoft 365.
• Lead a functional team to implement ACM strategies, program and activities for customers.
• Present solution sales play (e.g., Microsoft 365, Security) to customers.
• Identify and prioritize areas for improving customer experience and satisfaction, implementing effective solutions
• Conduct ACM workshop, training or technology update session, and drive awareness and communication for the changes in customer environment.
• Work closely with sales and marketing teams to identify upsell and cross-sell opportunities with existing customers, maintaining compliance with company policies.
• Collaborate with cross-functional teams (Business Development, Tech Pre-sales, Finance, Project, etc.) to meet customer needs efficiently.
• Assist with onboarding new customers, ensuring their success from the start.
• Conduct regular check-ins with customers to monitor progress and proactively address any issues.
• Analyse customer usage data in Microsoft 365 to identify trends and improvement opportunities.
• Continuously assess the effectiveness of the adoption and change management strategies and make refinements as necessary to optimize outcomes

Job Requirements: 

• Bachelor Degree in IT, Computer Sciences, or Software Engineering preferred. 
  
• Minimum 8 years of experience in Customer Success or Account management
• Strong Communication and interpersonal skills for building and maintaining relations with both internal and external customers
• Excellent problem solving skills to implement solutions for customer challenges. 
• Proficient in data analysis to identify trends and improvement opportunities. 
• Proven track record in leading a high functional team.