Solutions Engineer (Consulting & Managed Services)

Essential Duties and Responsibilities:

• Perform system health checks and preventive maintenance across Cloud, Network, and Security systems.
• Handle level 12 support tickets, investigate issues, and apply fixes.
• Configure and implement Microsoft Azure, M365, Data and AI solutions.
• Assist in project rollout activities (installation, migration, testing, handover).
• Create and update customer reports (uptime, ticket status, performance).
• Conduct meetings with customers to review preventive findings or issues.
• Maintain technical documentation and SOPs for repeatable processes.
• Collaborate with Solution Architects on solution validation and deployment.
• Mentor interns in performing monitoring and documentation tasks.

Education and/or Work Experience Requirements:

• Bachelor's Degree in Computer Science/Information Technology or Diploma with 3 years working experiences in relevant field.
• Strong verbal and written communication skills.
• Knowledgeable in Microsoft technologies or relevant skills.
• Microsoft Certification with experience in Microsoft Azure or Microsoft 365 as a bonus.
• Willingness to work late hours to meet customer deadlines.
• Open to feedback and continuous improvement, good interpersonal skills with the ability to drive change in unstructured environments.
• Must be able to work on a rotational shift arrangement when required.
• Fresh Grad are encouraged to apply!