(Protege) Service Design - Kwasa Damansara

Essential Duties and Responsibilities:

1. Program Administrator held by Unit Service Design

• Support planning, coordination and execution of Service Design Initiatives

• Maintain documentation and timelines for SD-related activities

• Other Ad hoc administration task.

2. General Administration

• Assist with daily administrative tasks and record-keeping

• Follow up on action items and ensure smooth operations

3. Application Oversight

• Monitor and manage tools used in Service Design

• Provide basic troubleshooting and escalating issues as needed

4. Data Analysis & Reporting

• Compile performance metrics

• Prepare reports and dashboards for internal review
  
  Education and/or Work Experience Requirements:

• Bachelor's degree in IT, Computer Science, or Business Analytics or a related field
• Fresh graduates or candidate with 2-year experience in service design support, digital operations, project administration, or IT-related roles are encouraged to apply
• Comprehensive understanding of service design concepts, digital services and process improvement is an advantage
• Ability to organize information, manage documentation, and track timelines effectively
• Ability to independently work on projects and deliver within the allocated time and budget.
• Excellent verbal and written communication skills, enabling effective interaction with internal and external customers