Solutions Engineer TTG (Internship)

Essential Duties and Responsibilities: Tech Transition Group (TTG)

1. Applications, Data & Automation Support

• Assist with routine application administration, user support, system testing and user acceptance testing under supervision and in accordance with approved procedures.
• Monitor assigned application issues and logs, gather relevant information, record findings and escalate unresolved matters to the appropriate technical team.
• Collect, organize, cleanse and validate data used for reports, dashboards and operational records, highlighting gaps, duplicates or inconsistencies for review.
• Update recurring reports, dashboards and templates; verify figures, formatting and data accuracy before submission.
• Configure and test simple digital forms, workflow steps and automation components based on guidance, and document test results, errors and user feedback.

2. Infrastructure, Workplace Technology & Internal Support

• Assist with user account administration, access requests, device preparation, deployment and other routine workplace technology activities.
• Perform assigned monitoring, maintenance and operational support tasks in line with approved procedures, security requirements and work instructions.
• Support routine service requests, update tickets and operational logs accurately, track pending items and escalate urgent, complex or unresolved issues.

3. Documentation, Collaboration & Learning

• Maintain clear and accurate user guides, work instructions, FAQs, knowledge-based articles, testing records and operational documentation.
• Work with Engineers, Specialists and Architects on assigned enhancements, reporting, automation, implementation and project-support activities.
• Prepare meeting notes, action trackers and status updates, and communicate task progress, support findings and potential issues to the team.
• Complete assigned learning plans, training programmes and technology exposure activities, applying new knowledge through supervised tasks and seeking regular feedback.

Education, Skills and Experience Requirements:

• Currently pursuing a Bachelor's Degree or Diploma in Computer Science, Information Technology, Information Systems, Software Engineering, Data Analytics or a related discipline.
• Basic understanding of applications, data handling, automation, cloud services, infrastructure or end-user support; academic projects or practical exposure are an advantage.
• Familiarity with Microsoft 365, Microsoft Azure, Power Platform, reporting tools or related technologies
  is an advantage; certification is not required.
• Clear verbal and written communication skills, with the ability to document work accurately and collaborate effectively.
• Responsible, organized and willing to learn with attention to detail and the ability to complete assigned tasks under supervision
• Able to follow operational procedures, security requirements, and workplace policies, and receptive to feedback and continuous improvement
• Flexible to support scheduled deployment or operational activities outside normal hours when required, with prior notice and appropriate supervision